3SOF

BackOffice => HelpDesk => Topic started by: JMoney on June 01, 2005, 04:55:40 PM

Title: Not Getting Newsletter?
Post by: JMoney on June 01, 2005, 04:55:40 PM
I'm not getting the newsletter in my email inbox. Is there something that I'm missing here? Just curious.  :)
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on June 01, 2005, 07:28:59 PM

Hi Justin,

I guess you are using Gmail ?

By some reason, Gmail had put all our mails on the Spam folder, all you have to do is to go to your spam folder on Gmail, select our mails and push the «Not Spam» button.

I don't know why google did that ?? probably because we are using a mass mail script, the same that some junk mailers use ;)
If you have the chance, inform the google helpdesk about that.

Give me some feedback on this issue.

best regards,

Title: Re: Not Getting Newsletter?
Post by: JMoney on June 01, 2005, 07:56:15 PM
Alright, I got it working. Thanks.
Title: Re: Not Getting Newsletter?
Post by: lalitha0 on October 13, 2005, 11:51:52 PM
Hi,

How do I sign up to get newsletters? I get email daily updates, but not news letters.

Thanks,

lalitha
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on October 14, 2005, 12:15:48 PM
Quote from: lalitha0 on October 13, 2005, 11:51:52 PM
Hi,

How do I sign up to get newsletters? I get email daily updates, but not news letters.

Thanks,

lalitha

Hi Lalitha,

The newsletter is the email with the daily updates on our holdings and the stocks picks ;)

best regards !
Title: Re: Not Getting Newsletter?
Post by: Jimbo on January 30, 2006, 09:50:55 AM
Quote from: Ramsburg on June 01, 2005, 07:28:59 PM

By some reason, Gmail had put all our mails on the Spam folder, all you have to do is to go to your spam folder on Gmail, select our mails and push the «Not Spam» button.

I don't know why google did that ?? probably because we are using a mass mail script, the same that some junk mailers use ;)
If you have the chance, inform the google helpdesk about that.



Well it looks Gmail did it again.  ???

I haven't been able to receive the daily update for a week. Since I'm using Outlook there isn't a spam folder I had to access my mail box through their web site and move 3SOF newsletter from the spam folder.

Applause Fred for your previous post - it helped. That is the beauty of having a well organized web site - you can find everything you need in no time  ;D .

Thanks
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on February 09, 2006, 10:56:42 AM

Really strange...

I've setup a gmail account for testing, and I can receive the newsletter by pop3 (and gmail site)...

Hows the situation now ?
Title: Re: Not Getting Newsletter?
Post by: Goldeneyes on February 09, 2006, 11:13:36 AM
I'm not receiving the newsletter !!!
Wath can I do ?

Regards
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on February 09, 2006, 11:32:48 AM
Quote from: Goldeneyes on February 09, 2006, 11:13:36 AM
I'm not receiving the newsletter !!!
Wath can I do ?

Regards

Hi Goldeneyes,

I believe you are using hotmail, could you please check you «junk mail» folder, and see if our daily emails are getting there ?

If thats the case, all you have to do is to mark our email as «not junk».
Other good solution, is to add our email to your contact list ([email protected])

Give me some feedback please ;)
Title: Re: Not Getting Newsletter?
Post by: Goldeneyes on February 10, 2006, 03:38:59 PM
Hello

I just finished to add your email to my contact list...let see if I receive next newsletter.

Regards
Title: Re: Not Getting Newsletter?
Post by: brandyjoco on February 10, 2006, 06:17:18 PM
I am NOT getting the newsletter and I am NOT getting the daily updates.  I don't think it is a problem with my spam filtering out them.

Also, I accidentally changed my password ... and now I  don't know what the new one is... what should I do?
Title: Re: Not Getting Newsletter?
Post by: Goldeneyes on February 13, 2006, 09:20:45 AM
Good day

Effectively I continue to verify that I am not receiver of your newsletter, although to have added your contact to my safe list of the hotmail.  Nor in the electronico garbage nor in the Spam the meeting!  How to proceed? 

Cumprimentos
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on February 14, 2006, 12:56:37 AM

Hi again,

I'm not sure why is that happening...
I'm going to make some tweaks on the mail server.

best regards,
Title: Re: Not Getting Newsletter?
Post by: Goldeneyes on February 15, 2006, 01:17:18 PM
Good afternoon

Efectively something of abnormal person if passes... yesterday only received to newsletter but nothing of nothing today!  It will be convenient to modify my email?  As subscriber it would like to keep me actualizado! 

Cumprimentos

Title: Re: Not Getting Newsletter?
Post by: YUNUS on February 16, 2006, 04:17:32 AM
Hi
I'm not gettn newsletter.....
I wanna change my email, tell me how?
Bye
YUNUS
Title: Re: Not Getting Newsletter?
Post by: mexirafa on May 17, 2006, 11:38:11 PM
HI FREDERICK,

I EMAIL YOU EARLIER TODAY. I AM NOT GETTING THE DAILY UPDATES.

THANK YOU,

RAFAEL

:-[
Title: Re: Not Getting Newsletter?
Post by: jorgegr on June 07, 2006, 01:43:36 PM
No daily update today???

Also my buttons Applause/smite have disappeared. Is there any particular reason
for this???

Await your reply .

jorgegr
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on June 07, 2006, 09:50:18 PM
Quote from: jorgegr on June 07, 2006, 01:43:36 PM
No daily update today???

Also my buttons Applause/smite have disappeared. Is there any particular reason
for this???

Await your reply .

jorgegr

Hi Jorge,

Could you check on your spam / junk folder, if by any chance our daily email is getting there? You could also try to add [email protected] to your email contacts (for some reason, from time to time our emails get to users junk mail folders).

About the smite/applaud buttons, I cant figure what could be happening, can you please clean your browsers cookies please?

Let me know about this.

Best regards,
Title: Re: Not Getting Newsletter?
Post by: jorgegr on June 07, 2006, 10:33:56 PM
Rams:

Already done those procedures before I sent you the messages.
Anyway cleaned them again


Did you send a newsletter today?? Where do you file them ?
jorge
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on June 08, 2006, 12:57:50 AM
Quote from: jorgegr on June 07, 2006, 10:33:56 PM
Rams:

Already done those procedures before I sent you the messages.
Anyway cleaned them again


Did you send a newsletter today?? Where do you file them ?
jorge

Its strange that you dont see the applaud / smite links, could you try with a different browser / computer ? (I really can´t figure what could be the issue, the applaud/smite is available to all members with more than 50 posts, like you, and thats the only limitation it has from server side).

About the Newsletter, we send it every working day, like yesterday (and already for today). I believe this could be some kind of spam filter on your email service (it happens sometimes).
We don't file them on the website yet, but we are working on that, and soon it will be available a «web» version of the daily updates on the hompepage to all subscribers.

best regards,
Title: Re: Not Getting Newsletter?
Post by: jorgegr on June 08, 2006, 10:48:17 AM
Rams

Today received the daily update OK, tried to see buttons from another computer
(but same server)  and no luck

Will contact my technitian and see what he can find. Will keep you posted.

jorge 
Title: Re: Not Getting Newsletter?
Post by: jorgegr on June 09, 2006, 02:30:30 PM
Rams:

Just wish to let you know technitians nailed the problem with my server
(fibertel) and now things working OK. Seems cookies were only a small part
of the trouble. >:D

Thanks for your help. :D

BRgds

jorge
Title: Re: Not Getting Newsletter?
Post by: Ramsburg on June 09, 2006, 03:47:27 PM
Quote from: jorgegr on June 09, 2006, 02:30:30 PM
Rams:

Just wish to let you know technitians nailed the problem with my server
(fibertel) and now things working OK. Seems cookies were only a small part
of the trouble. >:D

Thanks for your help. :D

BRgds

jorge

glad to know that ;)

regards !