3SOF

BackOffice => HelpDesk => Topic started by: fous on August 26, 2006, 10:10:10 PM

Title: Chat not working?
Post by: fous on August 26, 2006, 10:10:10 PM
is the chat not working for everyone? when i click chat it goes to the page and then has an unfunctional button in the center that says "float"
Title: Re: Chat not working?
Post by: Ramsburg on August 27, 2006, 09:55:43 PM
Quote from: fous on August 26, 2006, 10:10:10 PM
is the chat not working for everyone? when i click chat it goes to the page and then has an unfunctional button in the center that says "float"

Hi Fous,

The Chat is working 100%. I'm not sure if there was a problem yesterday with the chat server, but I've just tested now and its running ok.

regards,
Title: Re: Chat not working?
Post by: fous on August 27, 2006, 10:53:19 PM
Thanks for looking into it rams, though unfortunately its still not working for me. i don't know if its my browser settings or what but i never changed anything and it used to work for me all the time.

-fous
Title: Re: Chat not working?
Post by: Ramsburg on August 27, 2006, 11:13:25 PM
Quote from: fous on August 27, 2006, 10:53:19 PM
Thanks for looking into it rams, though unfortunately its still not working for me. i don't know if its my browser settings or what but i never changed anything and it used to work for me all the time.

-fous

Hi fous,

Probably some browser setting or some java issue ;)
The Chat software is in Java, make sure you have the latest version installed:
http://www.java.com/getjava/

let me know about this ;)
Title: Re: Chat not working?
Post by: Terliso on August 28, 2006, 12:24:32 AM
Quote from: fous on August 26, 2006, 10:10:10 PM
is the chat not working for everyone? when i click chat it goes to the page and then has an unfunctional button in the center that says "float"

It does not work with me either... same problem like fous.

I got the latest Java installed on my PC & i'm using Internet Explorer, firefox doesn't work also :(



Title: Re: Chat not working?
Post by: rickjust on August 28, 2006, 12:31:44 AM
hi,
just tried mine and it is working fine,
maxi
Title: Re: Chat not working?
Post by: Terliso on August 28, 2006, 12:36:50 AM
I think i found the problem, Chat is working on my PC now ;)

I switched to my other operating system, Windows XP professional but no service pack 2 installed & now the chat is working on both of my browser (explorer & firefox) ;) :D ;D


Problem solved! IT'S MAGIC!!! ;)
Title: Re: Chat not working?
Post by: Terliso on August 28, 2006, 12:47:54 AM
Quote from: fous on August 27, 2006, 10:53:19 PM
Thanks for looking into it rams, though unfortunately its still not working for me. i don't know if its my browser settings or what but i never changed anything and it used to work for me all the time.

-fous

I think there is a conflict between tha Java & one of the updates from microsoft website...

We have to call Bill Gates to fix that bugs in their OS ;D  ;D


Title: Re: Chat not working?
Post by: Terliso on August 28, 2006, 01:01:13 AM
By the way, if you haven't update your Windows OS from microsoft website you got to do it now.

A lot of critical updates that need to install it keeps you away from hackers, worms, viruses and all that stuff.. ;) :D ;D

Microsoft Website: http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
Title: Re: Chat not working?
Post by: boatguy on August 28, 2006, 07:50:39 AM
I have Windows XP with Service Pack 2 and chat doesn't work on ie or Firefox